“We are going to become increasingly disappointed with our progress if we just keep doing all of this back slapping that we’ve become so accustomed to.” – Whitney Hess (IA Summit 10 Keynote) There was a time, back in the … Continue reading
I’m sort of live-blogging this, so I’ll be brief. My presentation from UX Brighton 2010 can be found on slideshare here, as a PDF here (2MB) and as a big-ass PPTX here (72MB). Huge thanks to Cennydd Bowles and Andy … Continue reading
A couple of weeks ago I wrote a post about the new Times.co.uk paywall, asking “If you were going to design a paywall, is this how you’d do it?” Well, I’ve just noticed they’ve iterated the design, and guess what? … Continue reading
Danny and James have really pulled a rabbit out of a hat with the upcoming UX Brighton 2010 Conference. What a great line-up! Rory Sutherland: you may have seen his TED talk, Rory is Vice-Chairman of Ogilvy Group UK. Eric … Continue reading
People are sometimes surprised that UX research consultants are charged out at so much more than developers – the day rate can be 50% to 100% higher. So are UX research agencies more profitable as a result? Surprisingly, the answer … Continue reading
Imagine you’ve been hired in to design a paywall for well known newspaper, with a brief to deliver the best sign-up rates possible. Is this how you’d do it? Clicking any link in on the homepage of thetimes.co.uk triggers a … Continue reading
I sometimes wonder who’s out there reading this blog. I’m getting to know a few of you in the comments and email exchanges but the vast majority of you are silent lurkers who I only know are out there via … Continue reading
Simple, obvious and useful – the waiter enters the number of diners into the EPOS machine before they print the receipt. Why doesn’t all EPOS software have this functionality? In Switzerland, where eating out is expensive, restaurant staff always bring … Continue reading
Collaborative working environments are great, but sometimes they can get a bit noisy and the distractions prevent you from focusing. Karl Sabino told me how they used to solve this problem at Wheel (before it got swallowed up by LBi … Continue reading
On User Involvement: On ROI: On PowerPoint: On Pricing: On playing catch-up: On software bugs vs usability issues: