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Are you doing your user research on the right people?

There’s a persistent myth about guerilla user research that it’s perfectly OK to grab just anyone to act as a proxy for your users. Perhaps it’s something to do with the whole low-cost, lo-fi ethos that makes this myth so … Continue reading

My Presentation on Out of Box Experience Design

Out of Box Experience (OOBE) design is a discipline that consists of designing the details of the first few moments of owning a product, from the point of peeling off the shrink-wrap to the point of powering it up and … Continue reading

User-Centred Design is dead? Which bits?

So, according to Jared Spool’s Keynote at IA Summit 08, “User-Centred Design is dead”. There’s a good write up by Mia Northrop of Avenue A | Razorfish here, and another by Molly Anglin of NLC here. I usually love challenging … Continue reading

Count the passes (the inattentional blindness phenomenon)

I don’t normally link to items from Etre’s Reaction blog , because I’m assuming that it’s probably already in your feed reader. If not, you’d do well to add it. Their posts are fun, visual and frequent, which is rare … Continue reading

Bill Scott on refining search

Providing a good UI for sorting and filtering search results key fundamental to making your long tail work. Bill Scott (Director of UI Engineering at Netflix) wrote a post on this yesterday with lots of video clips and screen grabs. … Continue reading

The Story of the Microsoft Office Ribbon by Jensen Harris

This is a great presentation by Jensen Harris, talking through the history of the MS Office UI and the design approach that brought about the ribbon. Contains nice shots of the early prototypes from slide 60 onwards. | View | … Continue reading

Charlie Brooker: “I love complex gadgets. What I can’t stand are idiots who don’t know which buttons to press”

There was a very funny tongue-in-cheek article on technorage by Charlie Brooker in Monday’s Guardian (21/01/08). Here’s an excerpt: Recently, I was on a plane, sitting beside an 80-year-old woman who couldn’t comprehend how the in-flight entertainment system worked. It … Continue reading

The ‘Boxing Glove’ Wireframing Technique

I’ve been delivering a lot of User-Centred Design training lately at Flow, and I’ve noticed that when most people do paper UI sketching, they can’t help going “hi-fi”, and making very precise wireframes. It’s just too easy to get sucked … Continue reading

Disinformation design: parking signs that trick you

Imagine it’s 4.30pm on a weekday. Are you allowed to park here? if so, how long for? This is a great example of disinformation design from Haringey council in North London. Because the council profits from poor information design, this … Continue reading

Pixar short film featuring bad UIs and alien abductions

Lifted. A funny short film from Pixar, with bad UI design featuring heavily in the plot. Thanks to Andrew Harder for sending this one round…