Joan Doe is walking through the mall one day when she’s approached by someone with a clipboard. She has some free time, so she answers a few questions and gives them her email address. “Cool!”, she thinks to herself, ” … Continue reading
This did the rounds a few years ago, but it’s worth sharing again. it’s an interview with Dave Bradley who invented Ctrl-Alt-Delete. “…I was just trying to solve a development problem we had. Brand new hardware, brand new software, you’re … Continue reading
One of the most annoying things about being a UX consultant is the all NDAs you have to sign – you don’t get to talk to people about the research you’ve been doing or get to show people your deliverables. … Continue reading
When you start your own company, there are lots of small decisions that you need to make. What do you splash out on, and what do you pinch pennies on? It’s tricky to decide. One of the common ways to … Continue reading
A few weeks ago, I invited Filip Healy and Ian Collingwood of Amberlight down to give a talk at UX Brighton. The topic they chose was “Mental Models, Service Design & The Problem With Convergence”. What do consumers expect when … Continue reading
If you stop and think about it, web analytics is pretty damn amazing. Unlike any other time in the history of commerce, it’s possible for business owners to track and measure every tiny detail of thousands of customers’ behaviour without … Continue reading
Here’s an interesting (but unverified) factoid about the halo effect that occurs from Google’s branding. This popped up in an Adage article a few days ago: “[…] Google has conducted internal tests, according to people familiar with them, in which … Continue reading
This gem was mentioned in Henry Petroski’s “Small Things Considered: Why There Is No Perfect Design“. In 1662 William Grey of Pittendrum built a house for himself in Edinburgh (pictured above). He was concerned about the problem of burglary and … Continue reading
A selection of Dilbert strips. Oldies but goodies… On User Interfaces: On User Training: On Information Architecture: On Social Media: On Security: On the Recession: On Aging User Groups: On Rebates:
In this article I interview Maya Middlemiss, MD of Saros Research, who talks about the ins and outs of recruitment for user research, and among other things, how to avoid getting people like the dude in the photo from turning … Continue reading