People are sometimes surprised that UX research consultants are charged out at so much more than developers – the day rate can be 50% to 100% higher. So are UX research agencies more profitable as a result? Surprisingly, the answer … Continue reading
Image credit: Daylight Design The trouble with being a User Experience specialist is the amount of wall space you need. In an ideal world, you’d set up a war room for each project, where all your materials can stay permanently … Continue reading
In Episode 2 of the BBC’s excellent “Genius of Design” series, (available on Vimeo), there is an interesting section on the Frankfurt Kitchen. Designed by Margarete Schütte-Lihotzky, the Frankfurt Kitchen was a response to the need for cost-efficient housing in … Continue reading
Imagine you’ve been hired in to design a paywall for well known newspaper, with a brief to deliver the best sign-up rates possible. Is this how you’d do it? Clicking any link in on the homepage of thetimes.co.uk triggers a … Continue reading
I sometimes wonder who’s out there reading this blog. I’m getting to know a few of you in the comments and email exchanges but the vast majority of you are silent lurkers who I only know are out there via … Continue reading
Don Norman at IIT Design Research Conference 2010: “You gotta be careful too, because there are a lot of these research methods, like the rapid prototyping, like the ideation, like the brainstorming methods, like the ethnography, and so on, there … Continue reading
The problem with running an online marketplace is that it’s hard to police all your sellers. If too many of them provide low quality product descriptions, poorly curated metadata and pixelated photos, then your own brand will suffer. eBay has … Continue reading
Simple, obvious and useful – the waiter enters the number of diners into the EPOS machine before they print the receipt. Why doesn’t all EPOS software have this functionality? In Switzerland, where eating out is expensive, restaurant staff always bring … Continue reading
Collaborative working environments are great, but sometimes they can get a bit noisy and the distractions prevent you from focusing. Karl Sabino told me how they used to solve this problem at Wheel (before it got swallowed up by LBi … Continue reading