User Experience

Virgin Media show how to create a word-of-mouth campaign *against* your brand.

Word of mouth happens when customers become really passionate about your product or brand. The thing about passion is that is has two ends: very happy, and very angry. Here’s the story of my last two points of contact with … Continue reading

Windows Vista Upgrade Advisor: the relentless salesman

I ran the Vista Upgrade Advisor on my aging laptop the other day and after scanning my machine for a few minutes it gave me this wonderful feedback screen: [Blue speech bubbles added for emphasis] Great stuff. Even though it … Continue reading

Heresy! Underwhelmed by Basecamp

I’ve always been a bit of a fan of Web 2.0 darlings 37signals. I used to read their ‘design not found‘ articles fairly avidly and even bought their excellent book ‘Defensive Design for the Web‘. Their sense of aesthetics is … Continue reading

How much is this phone?

. Another great deal from Three.

Mystery Meat in Vista Media Center

After all the beta testing – how did this one slip through the net? When you browse videos in Vista Media Center it only shows you thumbnails with no text label whatsoever. (you do get a filename displayed when you … Continue reading

Samsung E900 usability take-down

If you’re in the UK you may have seen this in The Guardian today, but if not – check out this this article by Charlie Brooker. A great takedown of the Samsung E900… As he puts it: “The whole thing … Continue reading

New accessibility blog

My chum Mel works for a company called Headstar who – from the one’s I’ve met – seem like thoroughly decent chaps. They describe themselves thusly: “Headstar is an independent publishing house and events organiser based in Brighton focused on … Continue reading

Vista Vista Vista

I’ve finally got a copy of Vista running at home. I’m mainly going to use it as a Media Center and I’d like to say that there’s lots of thing I like about it. I’d like to say that because … Continue reading

Are you giving away your login details for all your accounts?

Woah there! You’ve found yourself on an old article. Take note of the date before reading. Ok I acknowledge that I’m no security expert and this probably isn’t a major security risk, but do you recognize this scenario? You’re on … Continue reading

Crappy things about iTunes & iPods

Now I’m a Mac lover, but there are some things about iTunes and iPods that drive me nuts. When you’re listening to your ipod and a crappy song comes on, there is no option to trash it. If you import … Continue reading