Image credit: Paul McDonald Normally we think of bad design as consisting of laziness, mistakes, or school-boy errors. We refer to these sorts of design patterns as Antipatterns. However, there’s another kind of bad design pattern, one that’s been crafted … Continue reading
People are sometimes surprised that UX research consultants are charged out at so much more than developers – the day rate can be 50% to 100% higher. So are UX research agencies more profitable as a result? Surprisingly, the answer … Continue reading
Image credit: Daylight Design The trouble with being a User Experience specialist is the amount of wall space you need. In an ideal world, you’d set up a war room for each project, where all your materials can stay permanently … Continue reading
Don Norman at IIT Design Research Conference 2010: “You gotta be careful too, because there are a lot of these research methods, like the rapid prototyping, like the ideation, like the brainstorming methods, like the ethnography, and so on, there … Continue reading
Collaborative working environments are great, but sometimes they can get a bit noisy and the distractions prevent you from focusing. Karl Sabino told me how they used to solve this problem at Wheel (before it got swallowed up by LBi … Continue reading
Here are the slides from my recent presentation at UXLX’10 at Lisbon. This is a substantially revised version of the talk I gave at Barcamp Brighton in September ’09. Many, many thanks to Aaron Young & Rebecca Gill of Bunnyfoot … Continue reading
On User Involvement: On ROI: On PowerPoint: On Pricing: On playing catch-up: On software bugs vs usability issues:
Here’s a classic piece of psychology research that should get you thinking about the strangely malleable nature of human memory: Loftus & Palmer (1974) on the reconstructive nature of human memory (PDF). The research paper is pretty dry, so I’ll … Continue reading
Email verification is often needed as a step in user registration. It plays the role of an identity check – to confirm that the person registering genuinely owns the email address given. If you run a site that uses email … Continue reading
Here’s a nice antipattern from the Odeon (UK), who show us how to annoy 99.9% of users in an effort to help the 0.1% who enter their email addresses incorrectly. So, here I am registering on odeon.co.uk… Oh look, I … Continue reading