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The difference between good and bad writers.

A great quote that sums up the art of User-Centered Writing: “Bad writers worry about whether the reader will understand them. Good ones are more concerned about how well they understand the reader.” – Paraphrased from Lindsay Camp (2007)

The journey IS the destination

This should be the mantra for user experience designers everywhere. Image stolen unashamedly from Jonny Baker’s Photostream. The concept came up in a chat with Simon Johnson today over lunch.

Out of box experience design: the Bento Box metaphor

I’ve been having a lot of fun doing out of box experience design consultancy over the last few weeks (OOBE as it is pretentiously called by those in the know). If you’ve ever opened an Apple product then you’ll know … Continue reading

Why does Windows need so much micromanagement?

I sometimes feel like Windows is a bit like a junior employee who looked great on paper, but asks you way too many questions about trivial stuff, and can’t make a decision on their own. In other words, they rely … Continue reading

Bad usability is like a leaky pipe.

In his recent blog post, Paul Adams got me thinking about metaphors, and how useful they are in explaining usability in a hurry. A friend recently asked me for some advice to help him “improve” his website. The site involves … Continue reading