Some call centers tend to treat you, the caller, like a document. You call up with a simple piece of information (e.g. “You’ve over billed me this month”) and then you get bumped between different staff members like an unwanted … Continue reading
I’ve just found out that I’ve been charged over £100 over the past year for a subscription-based polyphonic ringtone service that I never subscribed to. I am very pissed off. I managed to track down the perpetrating company, Stream Group … Continue reading
In an intriguing article in Wired about the new Darren Aronofsky film The Fountain, I spotted this nice quote from the chap responsible for the (non computer generated) effects: “The CGI guys have ultimate control over everything they do,” Parks … Continue reading
Do Not Push Button (via Adam Kalsey) A fair chunk of my work is involved in producing training courses to teach people software and systems that their employer has had developed. If people need to read stuff to figure out … Continue reading