Comments on: If you were going to design a paywall, is this how you’d do it? https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/ User Experience Design, Research & Good Old Fashioned Usability Mon, 28 Feb 2011 22:55:12 +0000 hourly 1 By: The Times react to public criticism of their paywall experience by changing it « OxfordTechnologyVentures https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-151004 Mon, 28 Feb 2011 22:55:12 +0000 http://www.90percentofeverything.com/?p=3614#comment-151004 d do it?” [...]]]> […] “A couple of weeks ago I wrote a post about the new Times.co.uk paywall, asking “If you were going to design a paywall, is this how you’d do it?” […]

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By: Подборка лучших постов за 2010 год от 90percentofeverything | Raketa – блог о реактивном IT https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-145978 Thu, 30 Dec 2010 12:35:40 +0000 http://www.90percentofeverything.com/?p=3614#comment-145978 […] 3. Если вы перепроектируете свою форму оплаты, сделаете… […]

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By: Top posts of 2010 on 90percentofeverything.com https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-145643 Mon, 27 Dec 2010 15:29:24 +0000 http://www.90percentofeverything.com/?p=3614#comment-145643 […] If you were going to design a paywall, is this how you’d do it? […]

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By: The Times update their paywall UI, and guess what…?- 90 Percent of Everything https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-135202 Fri, 02 Jul 2010 12:11:11 +0000 http://www.90percentofeverything.com/?p=3614#comment-135202 […] A couple of weeks ago I wrote a post about the new Times.co.uk paywall, asking “If you were going to design a paywall, is this how you’d do it?” […]

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By: Dave https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-134607 Mon, 28 Jun 2010 17:15:15 +0000 http://www.90percentofeverything.com/?p=3614#comment-134607 For the sake of argument, if I had to keep the modal window, I would just make it say “You must be a member to view that page. Sign up for a free trial today to start enjoying the best newspaper in the UK” Then a reg form with email and password. You’d probably want something that describes how the free trial actually works as well (is it for 30 days? 10 articles?)

Once people are signed up for free, feed them the premium membership concept at the end of articles (“Enjoyed this article? Get more with Premium membership, only £10 a month”).

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By: Elthar https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-134192 Thu, 24 Jun 2010 12:06:46 +0000 http://www.90percentofeverything.com/?p=3614#comment-134192 As a simple walking-by user i don’t see any reason on that page why i should register at all. There is that link “learn more” but why i even should do that?
There should be more content to convince me it’s worth giving a try, like at least a short list of features included or something.

Okay now, i want to see what this trial is about, but what’s next? I don’t mind giving out my age, but postal address? There’s only one reason they’d need it at all – to send me spam on paper. I’m safe from that being overseas, but my phone number… SMS spam offers don’t have any boundaries.
Now why are they so damn surprised that noone wants to register?

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By: Ben Sauer https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-134100 Mon, 21 Jun 2010 23:18:08 +0000 http://www.90percentofeverything.com/?p=3614#comment-134100 I think the more interesting discussion to be had is this:

What are the chances that some good design decisions were sabotaged by stakeholders?

I wouldn’t trust a Murdoch to treat users with any respect. :o

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By: Ian Fenn https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-134022 Sun, 20 Jun 2010 15:41:51 +0000 http://www.90percentofeverything.com/?p=3614#comment-134022 No, I wouldn’t have done it this way – and that’s probably why they didn’t hire me. Silly them. :-)

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By: Joe https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133905 Fri, 18 Jun 2010 12:38:21 +0000 http://www.90percentofeverything.com/?p=3614#comment-133905 I’d have it save my session correctly in Chrome.

I’m a regular timesonline reader, and while I’ve signed up, it bugs the hell out of me that if I come back to it after a few hours, I have to sign in again, especially if I want to read another article. At least give me keyboard focus on the login details in the box so that it’s easy to sign in!

As someone else says, it is also annoying that you can’t sign in till the page loads.

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By: anon https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133900 Fri, 18 Jun 2010 11:38:34 +0000 http://www.90percentofeverything.com/?p=3614#comment-133900 I would go elsewhere. If a traditional new org. puts up a paywall, I go elsewhere.

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By: Johan D https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133833 Thu, 17 Jun 2010 06:29:19 +0000 http://www.90percentofeverything.com/?p=3614#comment-133833 s a free trial available? How long does it last and what content does it apply to? Yes, but neither the content nor the period is clear. They talk about “exclusive free preview” and “for a limited period”. 2. How do you feel about being required to enter your date of birth into a registration form? And your full postal address? And being asked to enter your phone number? You need to be 18 to read a newspaper? What did I miss? Postal address, e-mail address and phone number for a trial? No way! I know this newspaper and it is quality they deliver. I was really interested in a trial until I saw the second screen with all those questions. Also, on the first screen they ask you for an e-mail address you need to confirm on a second screen? This is tricking people. A potential customer thinks that all they will ask for a trial is an e-mail address and fills it in … . At The Times they must have thought that if the customer refuses to fill in the questions on the second page, they at least have her/his e-mail address. 3. What paid packages are available? What’s the difference between “subscription” and “membership”? £50 for 12 months. Subscription is only the newspaper; membership you also get Culture or Travel. I need to admit that I found this info on http://www.mytimesplus.co.uk/. On the “real” page of The Times, I couldn’t find how much I need to pay for a subscription. Also, everything is in £. They are maybe not interested in “foreign” paying customers. 4. What tangible freebies do you get with membership? That info is listed in the section “What do I get?” I guess.]]> 1. Is it obvious that there’s a free trial available? How long does it last and what content does it apply to?

Yes, but neither the content nor the period is clear. They talk about “exclusive free preview” and “for a limited period”.

2. How do you feel about being required to enter your date of birth into a registration form? And your full postal address? And being asked to enter your phone number?

You need to be 18 to read a newspaper? What did I miss? Postal address, e-mail address and phone number for a trial? No way! I know this newspaper and it is quality they deliver. I was really interested in a trial until I saw the second screen with all those questions. Also, on the first screen they ask you for an e-mail address you need to confirm on a second screen? This is tricking people. A potential customer thinks that all they will ask for a trial is an e-mail address and fills it in … . At The Times they must have thought that if the customer refuses to fill in the questions on the second page, they at least have her/his e-mail address.

3. What paid packages are available? What’s the difference between “subscription” and “membership”?

£50 for 12 months. Subscription is only the newspaper; membership you also get Culture or Travel. I need to admit that I found this info on http://www.mytimesplus.co.uk/. On the “real” page of The Times, I couldn’t find how much I need to pay for a subscription. Also, everything is in £. They are maybe not interested in “foreign” paying customers.

4. What tangible freebies do you get with membership?

That info is listed in the section “What do I get?” I guess.

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By: David Millar https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133794 Wed, 16 Jun 2010 15:27:04 +0000 http://www.90percentofeverything.com/?p=3614#comment-133794 I wonder why many of you feel the need to keep the modal window.

Ideally since they’re showing a brief home page snippet anyway, I’d go to the page of the article, but only show the snippet and registration/subscription information below it if the user isn’t logged in and subscribed already. No modal box, no jumping screens, no hard to find close button.

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By: Harry Brignull https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133780 Wed, 16 Jun 2010 12:08:09 +0000 http://www.90percentofeverything.com/?p=3614#comment-133780 @Sajid It looks like timesonline.co.uk is now down for the count. It is now redirecting to thetimes.co.uk. http://j.mp/aKLhqr

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By: WG https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133764 Wed, 16 Jun 2010 08:20:57 +0000 http://www.90percentofeverything.com/?p=3614#comment-133764 The newspaper industry needs a hero with nothing to loose!

http://www.youtube.com/watch?v=oWteTA_XncQ

I’m not going to let my paper die… I’m not going to let any paper die… I’m not going to stop until I destroy the mainframe.
– The mainframe of what?
The internet!
– Do you even know how the internet works?

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By: Jay https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133736 Tue, 15 Jun 2010 20:21:24 +0000 http://www.90percentofeverything.com/?p=3614#comment-133736 I’d do a really simple lazy registration/sign-in screen:

http://skitch.com/jaygooby/dejcj/times-paywall

Tease them with the article they clicked on underneath, just ask for an email to continue to read it.

Send all the paywall blurb in the email. If they access another article after some pre-determined session time-out, tell them to complete the registration process/check their in-box/send them another registration email.

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By: gmulder https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133723 Tue, 15 Jun 2010 14:30:10 +0000 http://www.90percentofeverything.com/?p=3614#comment-133723 Apart from all the aforemetioned: what is this huge helicopter image trying to tell me? That SAS is gonna come and get me if I don’t sign up?
Seriously: I most likely just clicked on a specific link or image to get to a specific story – which is a bit like putting it into my shopping cart. So I would love to see exactly what I want now somewhere in the context. The way it is it merely looks like a popup trying to get me to sign up for Her Majestys Overseas Services.

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By: Harry Brignull https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133707 Tue, 15 Jun 2010 09:55:19 +0000 http://www.90percentofeverything.com/?p=3614#comment-133707 It seems timesonline.co.uk contains different articles to thetimes.co.uk. Timesonline.uk is currently free to access, thetimes.co.uk is behind a paywall.

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By: Sajid https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133706 Tue, 15 Jun 2010 09:42:02 +0000 http://www.90percentofeverything.com/?p=3614#comment-133706 At the time of posting, the old site (http://www.timesonline.co.uk/tol/news/) is still live, so you can still get all the times content for free.

I wonder why they didn’t set up redirects?

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By: jethro larson https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133695 Tue, 15 Jun 2010 05:18:41 +0000 http://www.90percentofeverything.com/?p=3614#comment-133695 I’m confused. Online news is free. Who’s going to pay?

Fools, I assume. If I were unethical and interested in taking advantage of fools then I’m sure I’d do something like adding obnoxious popups, downloads, tricky ui, unconscionable privacy terms, etc. Then as soon as you get enough credit card numbers max them all out and move to Mexico.

But I have some morals.

Assuming that you can charge for text content online is foolhardy. Even ebooks’ days are numbered.

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By: Tim https://www.90percentofeverything.com/2010/06/14/if-you-were-going-to-design-a-paywall-is-this-how-youd-do-it/#comment-133678 Mon, 14 Jun 2010 23:07:14 +0000 http://www.90percentofeverything.com/?p=3614#comment-133678 Disclaimer: I am not a designer (I just finished my first iPhone app).

1/ Close button as mentioned above.
2/ Lazy registration, Name, Email, and pwd.
3/ Read more link to find out the what-fors of the new regime
4/ 3 (or so) buttons underneath the image in a “plans” box; a) free plan, b) paid subscriptions c) paid memberships, with “learn more” and “sign up now”
Box 2 = “already registered”
Box 3 = “to continue please register”

I’d consider allowing people to click through to that article for nothing. That way, the nag box becomes just that, a nag box. Then, if the user wants to constantly avoid the nag box, they sign up.

Either that, or remove the nag box, and cut the articles (every article) to a couple of paragraphs.

Notwithstanding that this is a monumentally risky idea just as Jeff Jarvis says.

PS the Lightbox link in image 2 is hhttp, not http, so I am getting an error.

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