Comments on: User experience research skirmishes – are you guilty?

By: Our Bookmarks: Dec 7 - Dec 13, 2009

Our Bookmarks: Dec 7 - Dec 13, 2009 — Fri, 28 Nov 2014 10:30:09 +0000

[…] User Research Skirmishes – Are You Guilty? by Ninety Percent Of Everything […]

By: Simon

Simon — Sat, 08 Sep 2012 01:41:17 +0000

Everything about the majority of clients production cycle is so badly broken that all most of us can do is help address mInor issues.

Most projects I’ve consulted on have uncovered fundamental problems with the proposition. To address these issues they need to restructure their product offering. At the user testing stage nobody wants to hear the truth do these issues are ‘parked’.

In our role as practitioners we witness how the structural failure of organisations negitively affect end users. The user interface is the visible manifestation of the organisation. Only by changing how that company thinks and acts will we enact significant positive change. For most of us we are far too far down the food chain to influence change.

You can’t win them all!

By: Harry Brignull

Harry Brignull — Fri, 31 Jul 2009 16:48:24 +0000

You’re absolutely right. Still, we’re kind of complicit in the whole thing if we let it keep happening over, and over, and over again.

By: Joshua Rudd

Joshua Rudd — Fri, 31 Jul 2009 15:53:54 +0000

Interesting point, but I think the real root of the problem was addressed in your first point:

"The client contacts the UX consultancy with a product thatâ€s almost ready for launch."

Effective UX requires a holistic approach that starts on day one, not on the tail end of a project. Can we blame UX consultants that get called on day 364?

By: February UX Roundup | UX Booth

February UX Roundup | UX Booth — Tue, 03 Mar 2009 14:33:50 +0000

[…] User experience research skirmishes – are you guilty? […]

By: David Hamill

David Hamill — Tue, 03 Feb 2009 21:34:16 +0000

Excellent post. I couldn’t have put this any better myself.

It’s actually quite hard to persuade people out of the extravaganza. eyetracking or otherwise.

The tendering process is also a big hindrance to providing good guidance.

By: Des Traynor

Des Traynor — Tue, 03 Feb 2009 17:45:44 +0000

Great post Harry, I really identify with the skirmishes you refer to.

Love this blog