I’m afraid the entire premise of Spool’s argument is based on the assumption that UCD is a methodology, rather than a broad philosophy. “design dogma, methodology and formal process were inferior to a well understood shared vision, frequent user feedback and a robust tool box of design tricks & techniques.”
Frequent user feedback? Robust tool box? What exactly does he think UCD is if not this? I saw him talk at CHI recently, and although he is an entertaining speaker, there’s more than a nugget of bad thinking at the heart of many of his arguments.
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