Comments on: Rather Nice Critique of thetrainline.com https://www.90percentofeverything.com/2006/10/21/rather-nice-critique-of-thetrainlinecom/ User Experience Design, Research & Good Old Fashioned Usability Mon, 17 Sep 2007 16:42:55 +0000 hourly 1 By: hjones https://www.90percentofeverything.com/2006/10/21/rather-nice-critique-of-thetrainlinecom/#comment-9063 Sat, 23 Jun 2007 18:07:09 +0000 http://www.90percentofeverything.com/2006/10/21/rather-nice-critique-of-thetrainlinecom/#comment-9063 same experience with thetrainline.com, terrible servive, ignoring my request for a refund including recorded deliveries. I am going to try passengerfocus.org.uk to complain. Has anyone any advice about legal options against them? My refund will be only £20 after they take off a £10 admin charge but I’m damned if they’re keeping it. I’d love to slap a £10+ charge on them for my admin.

]]> By: Mark Watts https://www.90percentofeverything.com/2006/10/21/rather-nice-critique-of-thetrainlinecom/#comment-21 Tue, 14 Nov 2006 18:43:07 +0000 http://www.90percentofeverything.com/2006/10/21/rather-nice-critique-of-thetrainlinecom/#comment-21 trainline.com are a bloody bunch of crooks. I booked a return journey to London on the 6th Oct 06. The date was incorrect on the web page and it processed 2 payments. I filled in a refund request asking for my money back on the same day (1 minute later). Received email confimation on the 9th my refund was to processed within 10 days. Checked my online banking. Nothing. Continually called and emailed. You get passed through to India and speak to an absolute muppet.
Then I recieve a letter asking me to post the tickets. Which I do on the 3rd of Nov 06.

Constantly emailing & calling – Nothing….

Then they mail me today asking me to post the tickets !!!!

They are just a bunch of theiving gits !!!!!!

Still no refund. My advice is NEVER , EVER USE TRAINLINE as they just lie and lie.
Mark Watts – Lancashire

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